All Advanced Covert Law Enforcement Surveillance Systems come with a full one year manufacturers warranty on all parts and labor. This Mission Critical Warranty and Support can be extended beyond the first year with our annual renewal program.
Mission Critical Support
When you purchase our hardware, you get our entire team. Covert Law Enforcement staff is highly specialized in the components that make up our Advanced Surveillance Systems. On-call and available 24 / 7, our systems come with one year of Mission Critical Support with options to extend it along with the full warranty. Our support also provides proactive health monitoring that detects and reports system issues before they become critical. Firmware and software updates will be implemented regularly. The ability to remotely access each of the individual components allows us to effectively troubleshoot any challenges that might develop before, during, or after deployment.
Life-time Vehicle Maintenance
Just like any new vehicle, warranties run their course. If the Mission Critical Support isn’t maintained, we will always provide our Vehicle Maintenance support. We understand department turnover, the critical role our equipment plays in your investigations, and the challenges associated with training new officers. Our team is available Monday - Friday from 9:00 am to 5:00 pm (MDT) for those agencies on the Vehicle Maintenance Plan. We will always assist with training new officers, assistance with simple tasks such as new case deployment, or setting up preset positions. All these nice-to-have services are available long after the first year of purchase. For those more complex issues, we provide detailed estimates, so you know how best to keep your equipment running. Some of the components that make up our systems require monthly services fees. Should you choose not to carry the Mission Critical Support, your equipment WILL continue to work as usual. However, there will be aspects of it that we will not be able to access for troubleshooting or updating software and firmware remotely.
Valorence, LLC Manufactured Products
Warranty and IT Service Packages Overview
All Camera systems developed and manufactured by Covert Law Enforcement come with a one-year manufacturer warranty and Mission Critical Support and is outlined below.
We believe in building quality reliable products. We understand that with all electronics there is some risk of failure, but we work hard to assure that the components and technologies we use are state-of-the-art and best-in-class. We stand behind our product. While under warranty, if there is a failure we will replace the part free of charge. All camera systems that are built by Covert Law Enforcement come with a 1-year manufacturer’s warranty from date of delivery.
Extended Manufacturer’s Warranty
The Manufacturer’s Warranty is available beyond the first year for an additional fee. We will support this extended warranty for up to four additional consecutive years. A copy of the Mission Critical Warranty and support brochure can be obtained by requesting a copy sales@CovertLawEnforcement.com
DETAILED WARRANTY INFORMATION
This warranty is provided by VALORENCE, LLC also known as Covert Law Enforcement. This warranty is limited and is provided only to the person or entity that originally purchased the product and only for Products delivered within the fifty (50) states of the United States, its possessions, and territories or the District of Columbia, and only applies to products manufactured by Valorence, LLC, or servers sold by Vallorence, LLC. The customer’s sole and exclusive remedy and the entire liability of Valorence, LLC is to repair or replace the defective Product during the Warranty Period at no charge to the customer. If it is impossible or impractical to replace a defective Product with an identical Product, such as at the end of a Product cycle or when an older version of a Product is no longer available, Valorence, LLC may provide a replacement that is refurbished, remanufactured, and newer or a substantially equivalent version of the defective Product. Repaired or replaced Products or parts will be warranted for the remainder of the original Warranty Period or ninety (90) days on those parts that were replaced, whichever is longer. If a defect is incapable of correction, or if Valorence, LLC determines that it is not practical to repair or replace the defective Product, the actual price paid by the original purchaser from Valorence, LLC of the Product will be refunded by Valorence, LLC upon return to Valorence, LLC of the defective Product. Any Product or component of a Product that is replaced by Valorence, LLC, or for which the purchase price is refunded, shall become the property of Valorence, LLC upon replacement or refund. After the first year, when the Camera system is out of warranty, and under Standard IT support the client accepts IT troubleshooting at $110/hour.
Some systems require a truly unlimited data sim card with a static IP, and wireless priority service, in order to achieve full functionality. This is the sole responsibility of the agency making the purchase and is not required to be provided to Valorence, LLC prior to shipment for testing. If a truly unlimited data plan, wireless priority service, or static IP address is not available the camera system can still be used with limited functionality. The inability of the agency to get the required cell service requirements a lack of SIM card or if the agency fails to complete setup tasks will not negate the sale. Valorence, LLC reserves a lead time of 90 days without penalty (Average lead time is significantly less).
Obtaining Warranty Service: To obtain warranty service or information please call:888.621.5558
Before returning a defective Product the customer must first receive a Return Material Authorization (RMA) number from Valorence, LLC. To obtain warranty service the customer will need to provide Valorence, LLC with (1) Item Code of the defective Product, (2) the invoice number or purchase order number and (3) details of the Product defect. After an RMA number is issued, the Product must be packaged securely in the original or another suitable shipping package to ensure that it will not be damaged in transit, and the RMA number prominently marked on the outside of the package. The defective Product should then be returned to Valorence, LLC. The customer is responsible for the cost of inbound shipping to Valorence, LLC. Products sent COD will be rejected. Products shall be insured by the customer, and Valorence, LLC will not be responsible for any packages or Products that are lost or damaged in transit to Valorence, LLC. Return shipments will be by a method substantially equivalent to the method of which the defective Product was shipped to Valorence, LLC.
If a product is out of warranty and or IT support, and the purchasing agency or a representative of the purchasing agency requests Standard IT support, it is assumed by making the original purchase and not purchasing additional IT support packages beyond the first year, that Valorence, LLC will invoice the client for time rendered at the request of the agency's representative at a rate of $110/hour, to be rounded up to the nearest 1/2 hour.
What Is Not Covered: This limited warranty does not cover Products that in Valorence, LLC’s judgment have damage resulting from any (i) deviation from Manufacturer's operating instructions as printed in Manufacturer's catalog or on any packaging, labels or other literature provided with a Product, (ii) installation of a Product in a manner which is inconsistent with Manufacturer's written instructions, (iii) alteration, modification of or tampering with a Product, (iv) misuse, (v) neglect, (vi) abuse, (vii) accident, (viii) power surge, static electricity or other electrical discharge, (ix) normal wear and tear, (x) commercial use, (xi) service by anyone other than a Manufacturer authorized repair facility, or (xii) other improper application, installation or operation of the Product, (xiv) flood damage, (xv) vandalism, (xvi) drops, (xvii) vehicle accidents, (xviii) or defects resulting from improper use or transport. Or (xix) any unauthorized tampering with any of the components will VOID the warranty including advanced software settings in the router, camera or other control modules. Or, (xiii) have been purchased from inventory clearance or liquidation sales or other sales in which Valorence, LLC expressly disclaims its warranty obligation pertaining to the Product.
Disclaimer of Other Warranties: Except for the limited warranty specified herein, the products are sold without any warranty of any kind whatsoever including, without limitation, any warranty of merchantability or fitness for a particular purpose. The repair or replacement of a product or the refund of the purchase price as provided for under this expressed limited warranty is the exclusive remedy of the customer and is provided in lieu of all other warranties, expressed, implied or statutory. In no event shall Valorence, LLC be liable, whether in contract or tort, including negligence, for any indirect, incidental, special or consequential damages of any kind, or loss of revenue or profits, or other financial loss arising out of or in connection with the use of a product relating to warranty service, or arising out of any breach of this limited warranty. Even if Valorence, LLC has been advised of the possibility of such damages.
Governing Law: This Limited Warranty shall be governed by and construed under the laws of the State of Utah.
Indemnification: Buyer, by way of making a purchase, or initiating a sale with verbal or written communication agrees to indemnify and hold harmless Seller, Seller’s shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of Seller’s affiliates and all Representatives of all Seller’s affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, liens, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defense) arising, relating to, or alleged to arise or relate to the actions or inactions of Buyer in connection with this Agreement and/or goods or services to be provided by Seller pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement.
For warranty information on Products delivered outside the United States, please contact VALORENCE, LLC Customer Service at (888) 621-5558.