COVERT LAW ENFORCEMENT (CLE) MANUFACTURED PRODUCTS COME WITH A ONE-YEAR WARRANTY as outlined HERE.
RESALE ITEMS WILL BE GUARANTEED IN ACCORDANCE WITH THE MANUFACTURERS WARRANTY. However, Valorence LLC is not responsible to enforce manufacturers warranties and releases them of any obligation after 90 days from time of purchase or return on a previous RMA. Valorence, LLC will not offer any additional guarantee of refund or return and replacement beyond what the manufacture offers, and Valorence LLC will not be held to any guarantee after 90 days from purchase or return on a previous RMA, as outlined below. After the 90 days Valorence LLC may choose at their discretion to work through issues with manufactures, but this is entirely at the discretion of Valorence LLC. In the event that the product received is returned without cause a 20% to 30% RESTOCKING FEE WILL APPLY FOR RETURN OF FUNCTIONING PRODUCTS. For details on the various manufacturers' warranties please Contact US - *Most of the resale Manufacturers returns are set at 14 days*. SOME SYSTEMS REQUIRE A TRULY UNLIMITED DATA SIM CARD WITH A STATIC IP IN ORDER TO ACHIEVE FULL FUNCTIONALITY. THIS IS THE SOLE RESPONSIBILITY OF THE AGENCY MAKING THE PURCHASE, AND MUST BE PROVIDED TO CLE PRIOR TO SHIPMENT FOR TESTING. IF A TRULY UNLIMITED DATA PLAN IS NOT AVAILABLE THE CAMERA SYSTEM CAN STILL BE USED WITH LIMITED FUNCTIONALITY, LACK OF SIM CARD OR AGENCY FAILURE TO COMPLETE SETUP TASKS WILL NOT NEGATE THE SALE. CLE RESERVES A LEAD TIME OF 90 DAYS WITHOUT PENALTY (AVERAGE LEAD TIME IS SIGNIFICANTLY LESS) If it is impossible or impractical to replace a defective Product with an identical Product, such as at the end of a Product cycle or when an older version of a Product is no longer available, Valorence, LLC may provide a replacement that is refurbished, manufactured, and newer or a substantially equivalent version of the defective Product. Repaired or replaced Products or parts will be warranted for the remainder of the original Warranty Period or ninety (90) days on those parts that were replaced, whichever is longer. If a defect is incapable of correction, or if Valorence, LLC determines that it is not practical to repair or replace the defective Product, the actual price paid by the original purchaser from Valorence, LLC of the Product will be refunded by Valorence, LLC upon return to Valorence, LLC of the defective Product. Any Product or component of a Product that is replaced by Valorence, LLC, or for which the purchase price is refunded, shall become the property of Valorence, LLC upon replacement or refund. When the Camera system is out of warranty, and under the client accepts IT troubleshooting at $110/hour depending on product. The inability of the client to acquire proper static IP cellular service is not considered to be a reason for the return of products and can not be returned on this basis.
Some systems require a truly unlimited data sim card with a static IP in order to achieve full functionality. This is the sole responsibility of the agency making the purchase and must be provided to Valorence, LLC prior to shipment for testing. If a truly unlimited data plan is not available the camera system can still be used with limited functionality, lack of SIM card or agency fails to complete setup tasks will not negate the sale. Valorence, LLC reserves a lead time of 90days without penalty (Average lead time is significantly less).
Obtaining Warranty Service: To obtain warranty service or information please call:888.621.5558
Before returning a defective Product the customer must first receive a Return Material Authorization (RMA) number from Valorence, LLC. To obtain warranty service the customer will need to provide Valorence, LLC with (1) Item Code of the defective Product, (2) the invoice number or purchase order number and (3) details of the Product defect. After an RMA number is issued, the Product must be packaged securely in the original or another suitable shipping package to ensure that it will not be damaged in transit, and the RMA number prominently marked on the outside of the package. The defective Product should then be returned to Valorence, LLC. The customer is responsible for the cost of inbound shipping to Valorence, LLC. Products sent COD will be rejected. Products shall be insured by the customer, and Valorence, LLC will not be responsible for any packages or Products that are lost or damaged in transit to Valorence, LLC. Return shipments will be by a method substantially equivalent to the method of which the defective Product was shipped to Valorence, LLC.
If a product is out of warranty and or IT support, and the purchasing agency or a representative of the purchasing agency requests Standard IT support, it is assumed by making the original purchase and not purchasing additional IT support packages beyond the first year, that Valorence, LLC will invoice the client for time rendered at the request of the agency's representative at a rate of $110/hour, to be rounded up to the nearest 1/2 hour.
What Is Not Covered: This limited warranty does not cover Products that in Valorence, LLC’s judgment have damage resulting from any (i) deviation from Manufacturer's operating instructions as printed in Manufacturer's catalog or on any packaging, labels or other literature provided with a Product, (ii) installation of a Product in a manner which is inconsistent with Manufacturer's written instructions, (iii) alteration, modification of or tampering with a Product, (iv) misuse, (v) neglect, (vi) abuse, (vii) accident, (viii) power surge, static electricity or other electrical discharge, (ix) normal wear and tear, (x) commercial use, (xi) service by anyone other than a Manufacturer authorized repair facility, or (xii) other improper application, installation or operation of the Product, (xiv) flood damage, (xv) vandalism, (xvi) drops, (xvii) vehicle accidents, (xviii) or defects resulting from improper use or transport. Or (xix) any unauthorized tampering with any of the components will VOID the warranty including advanced software settings in the router, camera or other control modules. Or, (xiii) have been purchased from inventory clearance or liquidation sales or other sales in which Valorence, LLC expressly disclaims its warranty obligation pertaining to the Product.
Disclaimer of Other Warranties: Except for the limited warranty specified herein, the products are sold without any warranty of any kind whatsoever including, without limitation, any warranty of merchantability or fitness for a particular purpose. The repair or replacement of a product or the refund of the purchase price as provided for under this expressed limited warranty is the exclusive remedy of the customer and is provided in lieu of all other warranties, expressed, implied or statutory. In no event shall Valorence, LLC be liable, whether in contract or tort, including negligence, for any indirect, incidental, special or consequential damages of any kind, or loss of revenue or profits, or other financial loss arising out of or in connection with the use of a product relating to warranty service, or arising out of any breach of this limited warranty. Even if Valorence, LLC has been advised of the possibility of such damages.
Governing Law: This Limited Warranty shall be governed by and construed under the laws of the State of Utah.
Indemnification: Buyer, by way of making a purchase, or initiating a sale with verbal or written communication agrees to indemnify and hold harmless Seller, Seller’s shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of Seller’s affiliates and all Representatives of all Seller’s affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, liens, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defense) arising, relating to, or alleged to arise or relate to the actions or inactions of Buyer in connection with this Agreement and/or goods or services to be provided by Seller pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement.
For warranty information on Products delivered outside the United States, please contact VALORENCE, LLC Customer Service at (888) 621-5558.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any.
LINKS TO THIRD PARTY SITES
Occasionally, we may make available a link to a third party's web site. These links will let you leave the Site. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.
We are pleased to hear from our customers and welcome your comments regarding our products and the Site. You may email comments, suggestions, or other material ("Submissions") as long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). While you may omit your name from or use a “nickname” in your Submission, you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. VALORENCE, LLC reserves the right (but not the obligation) to monitor, edit and remove any Submission.
By posting or sending us any Submission, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. You also grant VALORENCE, LLC Security Products Inc. and its subsidiaries the right to use the name you post in connection with such Submission.
By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify us against all claims and liabilities resulting from your Submission. We do not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity.
We control the Site from our offices within the United States of America. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Tennessee, without reference to its choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Cache County, Utah, U.S.A.
Taxable items that are shipped to customers in Utah are subject to tax at the appropriate state and local rate. The client will be responsible for paying any state tax on any shipments that go outside of the state of Utah.
CUSTOMS FEES AND VAT (VALUE ADDED TAX)
If there are customs fees and VAT, they must be paid by you when the package reaches your destination country. VALORENCE, LLC is not responsible for any sales taxes, VAT, customs duties or other taxes charged by your customs department. These charges are your responsibility and will vary from country to country.
We cannot determine these fees in advance. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. You may also be able to find information about your country's VAT and Customs fees by searching websites on the Internet such as the United States Council for International Business. Please note that if your order has reached your country of destination and it is returned to us as Unclaimed or Refused due to VAT or customs fees imposed by your country, it can often take up to 6 months for us to receive, and we must receive the order back before we can issue you a refund.
We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
- identification of the URL or other specific location on the Site where the material that you claim is infringing is located;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Our agent for notice of claims of copyright infringement on the Site can be reached as follows:By mail:
VALORENCE, LLC649 N 170 W Smithfield Utah 84335
Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.
When you place an order, we will ask you to set up "your account," which includes your name and e-mail address. Using your account information, we will send you communications that we believe are relevant to you, including newsletters and e-mails.
In connection with certain regulated products, such as covert video products that have audio functions, we may ask for additional information including final end user identity, their driver’s license or other government-issued identification, purchase orders, and other documents required to confirm compliance and we will use this information solely for purposes of complying with mandatory recordkeeping and other legal requirements.
Information Automatically Collected
We automatically receive and collect certain types of information whenever you visit our Web stores. For example, like many Web sites, we use "cookies" and Web beacons (described below) and obtain certain types of information when your Web browser accesses our Web sites. This information includes the Internet protocol (IP) address of your computer, geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our Web sites. We use this information to monitor the usage and performance of our site, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.
Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses, and mailing addresses for select mailings from third parties.
Other Information You Provide
We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or sweepstakes/contest entry forms, sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.
Sharing Your Information with Third Parties
We protect all of your information against unauthorized access or release. We share your personal information with third parties as follows:
- Business Transfers - We may buy or sell stores or assets. In such transactions, customer information is usually treated as one of the transferred business assets. Should VALORENCE, LLC Security Products, Inc. sell substantially all of their assets, customer information will be one of the transferred business assets. In that event, we will post a notification on this page or send you an e-mail so that you are always aware of how we are using your information.
When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us and once we have received it. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it is not connected to the Internet, to keep it safe from hackers. However, no method of transmission over the Internet, or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Questions about the security of our website should be directed to: Video@CovertLawEnforcement.com
To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes. Cookies also let us know how you found us (e.g., through a particular web site or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Web stores or take advantage of many of our features, such as Your List™.
Unsolicited E-mail (SPAM)
Please note that all e-mail that originates from us will either display the VALORENCE, LLC logo (HTML e-mails) or contain the VALORENCE, LLC’s copyright notice (text emails). In addition, our e-mails will contain our corporate address in Nashville, Tennessee. If you receive an unsolicited e-mail that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to webmaster@Valorence, LLCsecurity.com and we will investigate.
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.
Linked Web Sites
Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites (including the Web sites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion, or deactivate it by emailing us at firstname.lastname@example.org We will respond to your access request within 30 days.
As long as your account is active, we will retain your information for the purpose of providing you with our services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us an e-mail Sales@CovertLawEnforcement.com or write us:
649 N 170 W Smithfield, Utah 84335
Copyright © 2017 VALORENCE, LLC Security Products, Inc. All rights reserved.
* added 11/02/17 - All resell items should be assumed to have no more than 14-day return policies. Some manufacturers do allow for a 30 day returns, but if testing this is a concern please call and verify the return policy on those products, otherwise, assume 14 days.